When a citizen presses one of the buttons on the Awe app, such as the Emergency button or the Community Reporting button, an event is generated and sent to the command center. The event includes the citizen’s location, which is determined through geolocation technology, and any additional information that the citizen provided when submitting the event, At the command center, the event is received by trained operators who assess the situation and determine the appropriate response. The response may include dispatching emergency services such as police, fire, or ambulance, or dispatching community responders such as community police or security personnel.