Stop scrolling WhatsApp for your ward's problems.
AWE listens to your community's WhatsApp groups, filters the noise with AI, and turns what's real into a routed, trackable report — with a live dashboard waiting every time you log in.
Everything your ward already generates — finally in one place.
Your residents are already reporting problems. Right now it's scattered across group chats, calls and hallway conversations. AWE doesn't ask them to change anything — it reads what's already there and gives you the structure.
AI Agents for WhatsApp Groups
An AI agent reads your community's WhatsApp groups continuously, filters out chatter, and flags what's actually a reportable issue — with a confidence score, not a black box.
Automatic Incident Reports
Flagged messages become a structured report in your own customised community app — split cleanly into service delivery issues and safety & security incidents, no manual entry.
Municipal Escalation & SLA Turnaround
Every category — crime, water, roads, dumping, GBV, noise — has a named owner and a countdown clock. Vacant roles show up as a visible gap, not a silent failure.
Surveys & Polls
Put a real question to your ward — budget priorities, satisfaction, a specific proposal — and get back structured, attributable answers instead of a guess.
Newsletters & Automated Reports
Scheduled ward updates go out to residents automatically — weekly, monthly, or after any major incident — no formatting or sending required from your side.
Push Notifications
Residents get notified the moment their report is picked up, updated, or resolved — closing the loop that a WhatsApp group never could.
From a citizen's phone to a closed-out ticket — one connected path.
A menu built around what a ward councillor actually needs.
Not a generic security dashboard with your name on it — a workspace laid out around your ward's real structure, ready to open before any council meeting.
Not a placeholder timer — your municipality's actual turnaround times.
AWE's escalation clocks are configured against the service-level agreements your municipality already publishes. Here's a sample set for the City of Johannesburg.
Joburg Water
City Power
Joburg Roads Agency
Pikitup
City Parks
JMPD
What most councillors work with today — and what one login gives you instead.
Right Now
- A WhatsApp group nobody officially reads or archives
- Complaints scattered across calls, DMs and hallway conversations
- No record of which issues actually got resolved
- Numbers pulled together the night before a council meeting
- Finding out about a problem only once it's already a crisis
With AWE
- Community WhatsApp groups monitored and classified automatically
- Every report timestamped, categorised and routed to a named owner
- A full audit trail from first report to final resolution
- One dashboard, ready to open — or export — any time
- Surveys, newsletters and push updates keep residents informed without extra work
Bring this dashboard to your ward.
Register for councillor access and we'll configure your ward's categories, owners and reporting channels around what your office already has in place.