Every account.
Every rand.
Fully accounted for.

Account Management sits alongside the operational modules but answers a different question — not "what happened in the field," but "who is using the platform, what are they paying, and what do they want next."

Account Management → Accounts, Pricing, Billing, and Upgrade Requests

The Accounts list is the master record of every customer — 405 accounts and counting — with live totals for Active, Pending, Suspended, MRR, and Overdue at the top, and filters for Status, Vertical, and Tier.

Accounts → Total, Active, Pending, Suspended, MRR, and Overdue counters, with search and Status / Vertical / Tier filters

• Vertical — Private, Banking, Corporate, Retail, Education, Health, Insurance, Property, Residential, Community, or Security, tagging every account by industry.
• Tier — Single User, Dealer, or Dealer Pro, controlling module access and white-label rights.
• Status — Pending, Active, Suspended, Expired, or Rejected — the full account lifecycle at a glance.

Every account, drilled all the way down

Opening an account reveals Organisation, Contact, and Usage at a glance, plus tabs for Overview, Subscription, Modules & PTT, Billing, and Settings — and an Expiry Control to set or clear a hard cutoff date.

Account Detail → Organisation, Contact, Usage (Users, Communities, Modules, PTT Sessions), Expiry Control, and a one-click Suspend

Pricing Management opens on Plans — every subscription tier's base fee, included quantities, and per-unit overage rates, editable in one modal without touching code.

Subscription Plans → Starter (R799), Essential (R1,500), Professional (R3,500) — each with included quantities and per-unit overage pricing

Every field is editable

Edit Plan opens the complete pricing model for any tier: base monthly fee, overage cost per extra Admin/Responder/Citizen/Community, per-app pricing, included quantities, and hard limits — with a live Customer Preview rendering exactly what the client sees before saving.

Create Plan → build a brand-new subscription tier from scratch, for a client-specific package outside the standard five

Beyond the base subscription tier, every specialised capability on the platform — from Virtual Guardian to FaceMap Intel — is individually priced and can be added to any account à la carte or as part of a discounted bundle.

Individual Module Pricing → every module's category (Safety, Operations, Intelligence), billing type, bundle vs. individual price, setup fee, and required dependencies

• Bundle Price vs. Individual Price — every module has a discounted price when purchased as part of a bundle, and a higher standalone price when added alone.
• Requires — some modules have dependencies (e.g. Virtual Guardian requires the Citizen App, Health Check and Digital OB require Patrol Management) enforced automatically at activation.
• Requires Account Tier — a module can be restricted to accounts on a specific subscription tier or above.
• Billing Type — Flat Rate for most modules, or Per-Unit (App Instance) for Citizen App and Responder App, billed per branded instance.

Bundles package modules that naturally belong together into a single discounted line item, while still letting a client buy any of those modules individually at the higher standalone price if a bundle doesn't fit their needs.

Module Bundles → Citizen Safety, Responder Operations, and Intelligence bundles, each with included modules and a savings badge

PTT/COMMS pricing is split into two independent tracks because they serve different purposes: WhatsApp Sessions power the backend intelligence hub, while PTT In-App is the push-to-talk radio button inside the mobile and admin apps.

WhatsApp Sessions (R500/session/mo, or R2,000 for a 5-session Communications Pack at 20% discount) and PTT In-App (R45/user/app/mo)

The Billing Calculator answers the question every sales conversation starts with: "what would this cost us?" Enter an account's expected Admins, Responders, Citizens, Communities, and any add-on modules, and see the projected monthly cost across all five plans side by side.

Billing Calculator → enter account size, click to select add-on modules, and see live pricing update across every plan

Results table → Base Fee + Overage + Add-ons = Total/month for every plan tier, with availability status

• Client Name field — label the estimate for a specific prospect before exporting.
• Export Estimate — generate a shareable document for the sales or account team, no manual spreadsheet needed.
• Click-to-select add-ons — toggle any of the 25+ priced modules on or off and watch the total recalculate instantly across all five tiers.

Billing tracks the full invoice lifecycle — Total, Paid, Overdue, Pending, and Revenue — with search by invoice number, status filtering, and a one-click Generate Invoices action for the entire customer base.

Billing → Total, Paid, Overdue, Pending, and Revenue counters, with a full invoice table including VAT and due dates

Generate Monthly Invoices → pick a billing month and generate invoices for every active account in one action

Upgrade Requests is the inbound growth channel: account admins request additional modules directly from their own dashboard, and this queue is where those requests get approved, denied, or held pending a sales conversation.

Upgrade Requests → Pending, Approved, and Denied totals, each request showing the account, modules requested, date, and an optional note from the requester

The accounts, plans, and billing tools in this guide apply to any of three ways an organisation can bring the platform in-house. The right fit depends on how much control, sovereignty, and ongoing vendor relationship the client wants.